Office of Information Technology

Table of Contents

The Office of Information Technology manages technologies including centralized college administrative computing hardware and software, college PCs in offices and computer labs, peripheral devices, wireless and wired networks, and other IT infrastructure.

Help Desk

For assistance with technology-related issues, please contact the Cleveland State IT Help Desk. The IT Help Desk is staffed during business hours, but issues can be submitted my phone or email at any time.

Hours: Monday through Friday 8:00 AM until 4:30PM
Phone: 423-478-6210
Email: HelpDesk@ClevelandStateCC.edu

For assistance with myCS Courses please contact your instructor or email MediaHelp@ClevelandStateCC.edu.

Q&A Form

Is there something you would like to ask IT that doesn’t really fit in a ticket and you haven’t caught someone in the hallway to ask? Want to know what ERP stands for or why there is a blinking light by your network connection?

Use the Information Technology Q&A Form to ask general questions.

Service Status

Think a Cleveland State system may be down?
Check our System Status page.

Updates and details on major outages will come via CougarNet, the Cleveland State homepage, or email.

Computer Labs

Cleveland State maintains open computer labs in the Library, on the second floor of the Health & Science building, and at the McMinn Higher Education Center.

The Cleveland State Library is open outside of standard operating hours. Please see Library Home for their hours of operation.

Other classrooms and labs may be open periodically, please check with your instructor for more information.

The majority of Cleveland State computer labs utilize Virtual Desktop Infrastructure (VDI), which means software can be used in any lab or even from home. For more information on how to connect from home, please see the Remote VDI Instructions document (CSCC login required).

Microsoft Office

Current students and employees are able to get Microsoft Office 365 for free.

Login to Office.com with your CSCC email address and password to access Office 365 online.
Select the Install Office button on the top right if you would prefer to install the software on your computer.

Computer Recommendations

Cleveland State Community College does not have required laptop or desktop specifications. You may want to check with your program to learn about any specific suggestions for a computer appropriate to your major.

Should you want to purchase a laptop, CSCC IT suggests looking for an Intel i5 or equivalent processor, at least 4GB of memory RAM, and a solid-state hard drive with at least 256GB of storage.

Educational Discounts

Educational discounts on computer hardware and software are available through many manufacturers and retailers. Below is a sample of those available to current Cleveland State students and employees.

Dell Member Purchase Program

Apple Education and Student Discounts

Microsoft Education Store

HP Teacher & Student Discounts

Lenovo Student and Teacher Discounts

Adobe Creative Suite for Students and Teachers

Autodesk Education for individuals

Information Technology Policies

Policies listed below represent Cleveland State and Tennessee Board of Regents (TBR) policies governing the use of Information Technology at Cleveland State. This is not an exhaustive list.

TBR Policy: Information Technology Resources 1:08:00:00
TBR Policy: IT Acceptable Uses (formerly G-054) : 1.08.05.00

Cleveland State Computer Use Policy

Student access to college information technology resources is provided for the purpose of supporting pursuits of legitimate educational objectives. Any other use is prohibited.

The college respects student rights to privacy and does not intercept student activity or review stored data without cause, as by court order or as part of internal investigations following legitimate complaints of misuse. However, students must be aware that the college may log student activity as part of normal operations and reserves the right to have the electronic capability to retrieve information from technology-related activity for a period of time. Students should monitor, print or disk-save their files and messages since the college must periodically and without notice delete old files in order to meet storage demands.

Additional rules governing student usage of computers are posted in college computer laboratories and in the Library. Explicit are the requirements that students must respect the rights of other individuals and networks at all times and must not in any way attempt to access or modify any computer operating system files, compilers, assemblers, data sets, application programs or utility programs. Additionally, students are not permitted to use college information technology resources in the pursuit of commercial activities or for non-profit volume promotions such as brochures, announcements and bulletins.

Additional policies about acceptable use and information technology resources are available on the college’s Web site within the Web pages for the Office of Information Technology.

Students who do not follow policies or posted rules may be subject to disciplinary action including, but not limited to, exclusion from college information technology resources, loss of computer privileges, suspension from the college or external legal action. Students may appeal any internal discipline judgments through the Office of Vice President for Student Services.

Cleveland State Computer Lab Guidelines

Use of the Computer Laboratories during posted open hours is the right and privilege of all students and employees of the college. Authorized persons are welcomed and encouraged to visit the labs for the express purpose of pursuing legitimate learning interests. The lab computers are the property of Cleveland State Community College. The user will be held responsible for replacement or repair if STOLEN or DAMAGED through negligence or abuse. Lab users are expected to adhere to and abide by these guidelines.

Lab access is generally restricted to Cleveland State students, faculty and staff. Exceptions must be approved by the lab supervisor or appropriate college authority. A valid I.D. (if applicable) is required to enter the labs. Minor children are not allowed in labs, except as authorized through scheduled activities appropriate for their age group.

While the College respects user privacy and does not routinely intercept messages, users should be aware that under provisions of the Patriot Act they are responsible for any computer files, databases, and / or Internet sites that are accessed using college technology resources. Also, pursuant to a valid court order, law enforcement agencies can request that the college disclose previously confidential information accessed or gathered utilizing college technology resources.

  1. No tobacco products, food, or drinks are permitted in labs. Cell phones should be placed on vibrate before entering the lab. If a phone call needs to be taken or made please exit the lab to take or make the call.
  2. Modification, deletion, or copying of college or copyrighted software is expressly forbidden. Severe external legal penalties are provided for violation of copyright laws. Copyrighted photographs are not to be scanned in the labs.
  3. Personal files must be deleted or saved to a  floppy disk or digital storage device at each visit.  Personal files remaining on hard drives will be deleted. Bookmarks, favorites and website shortcuts should not be made on lab machines.
  4. Unauthorized shareware, public domain, privately owned, and commercial software are not to be used.
  5. User conduct at all times must respect the rights of others.  Behavior that is disruptive to the learning process is not permitted. Computer lab assistants are authorized to take appropriate actions toward users who resist reasonable rules of conduct.
  6. Users are cautioned that the College will pursue legitimate complaints relating to the distribution of material that is perceived by any recipient as unwelcome, threatening, or offensive. 
  7. Computer lab assistants may be present to assist users with computer or software problems.  They are not authorized to complete classroom assignments for students.
  8. Abuse, theft, misuse or destruction of college property will not be tolerated.  Users may not repair or modify equipment or remove or tamper with cases, covers, paper feeders, or cable.
  9. Activities for profit-making, unrelated non-profit organizations or for personal financial gain are not permitted. For example; activities such as lay out and design and printing of church bulletins, and on-line stock trading.
  10. Games for entertainment or amusement are not allowed. This includes online games played over the Internet. Chatting is prohibited in the labs unless used for communicating with an instructor or other students in a legitimate class activity. This includes chat programs such as: AOL Instant Messenger, Yahoo! Messenger, ICQ, MSN Messenger or other chat programs from commercial and non-commercial sources. Internet gambling and games of chance are also included in the definition of entertainment, amusement and online games.
  11. Printer paper and toner cartridges are provided and maintained by the College.  Diskettes and other storage devices or other  supplies are the responsibility of users.

Users are to immediately report all unsafe conditions or malfunctioning equipment to the lab supervisor. The college asks your understanding and cooperation in the enforcement of these guidelines for the continued safety of all users and for the protection of the investment of the taxpayers. Failure to abide by these rules may result in severe penalties. Additional guidelines and policies regarding usage of college computer property/resources is presented in the College Catalog.

Contact Information

Help Desk Hours: Monday to Friday, 8:00am – 4:30pm

Submit a request to Help Desk at any time via Phone or Email!

Email: HelpDesk@clevelandstatecc.edu

Phone: 423-478-6210